FAQs
Contact Us
How can I contact customer service?
If you have any questions about our products or your order, you can contact our customer service team via email sales@robotime.com.au
Shipping
Do you ship overseas?
Yes, but we only ship to New Zealand. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
Deliveries can take 2-8 business days, depending on where is your shipping address. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers, but mostly AuPost. You’ll be asked to select a delivery method during checkout.
When can I receive my order(s)?
The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time. Please refer to our shipping policy.
Order
Will I receive an order notification?
The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.
How do I cancel or change my order?
If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: sales@robotime.com.au. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.
Product
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at sales@robotime.com.au directly and we’ll take you through the process.
Return
How can I return my item(s)?
Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance. If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address. We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at sales@robotime.com.au. We will deal with it immediately without a doubt.